Harrison Family Vets – Vets in Reading
Clinic Overview
Harrison Family Vets presents itself as a family-owned, independent practice in Reading, with Fear Free Veterinary Practice Certification. The clinic highlights a modern, well-equipped set-up including an on-site lab, x-ray, ultrasound and operating theatres, alongside separate dog and cat wards designed to reduce stress. Recent feedback still often praises the calm environment, gentle handling and clear explanations, although the latest reviews are more mixed than before, with some complaints about administration, consistency and complaints handling.
Services
- •General veterinary care and routine appointments: everyday consultations remain a core part of the practice’s offering. Recent reviews mention care for dogs, cats and a rabbit, including support for an elderly cat, treatment for a rabbit’s eyelid injury, and help with a dog’s ear problem that led to an allergy discussion.
- •Surgery and diagnostics: the practice website mentions complex surgery and on-site diagnostic facilities including laboratory testing, x-ray and ultrasound. Reviews also reference pre-op appointments and surgical planning, as well as assessment of ear and eye issues.
- •Low-stress handling and species separation: the Fear Free approach remains a defining feature, with owners again describing a calm, quiet waiting area, separate sections or wards for dogs and cats, and patient, gentle handling for older or more nervous pets.
- •End-of-life and practical support: at-home euthanasia is still noted in earlier feedback, and recent reviews also highlight practical help outside standard treatment, including assistance sourcing diabetic needles for a visitor’s dog.
- •Communication and convenience: owners often mention clear explanations from vets, and the practice has also been noted for WhatsApp messaging as a convenient way to stay in touch.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. One published example is the Total Wellness Plan, advertised from £6 a week for dogs. Reviews on cost are mixed: one owner described pricing as reasonable, while another felt a discussion about treatment costs was handled without enough empathy.
People
- •Yvette: warmly praised for gentle, calm handling, especially with cats and nervous pets; one owner said she treated their elderly cat with real compassion and dignity.
- •Dr Mark: named positively for calm, confident care of a rabbit with an eyelid injury, with clear explanations during the visit.
- •Paul: older feedback praised him for professional, reassuring care and clear communication.
- •Kayla: earlier reviews described her as friendly and efficient at reception.
- •Admin team: some feedback praises the front-of-house team for helping keep visits calm, though a few recent reviews raise concerns about administration and complaint handling.
Reviews
Google reviews: 4.7/5 from 212 reviews.
- •Positive reviews often mention a calm, clean and well-organised clinic, with a waiting area and layout that feel less stressful for pets.
- •Several owners praise kind, gentle handling and clear communication, with Yvette and Dr Mark singled out for reassuring, compassionate care.
- •Recent feedback also includes examples of helpful practical support, such as assisting a visitor with diabetic dog needles and identifying possible food allergies in a dog with ear problems.
- •More negative recent reviews focus on missed administration, inconsistent experiences between clinicians, inflexibility and dissatisfaction with complaint handling.
