Dog & Cat Vets in Reading

## Summary Companion Care (Reading) Ltd trades under the Vets4Pets brand and is described on its website as a **locally owned practice**. Based on the clinic’s stated facilities (in-house lab, ultrasound, digital X‑ray, operating theatre, hospital ward, isolation unit) and services (orthopaedics including cruciate surgery, fracture repair, dentistry, keyhole surgery), it appears set up for both **routine care and more involved diagnostics/surgery**. Decision-relevant specifics owners mention include: - **Easy appointment booking** that “doesn’t have to be weeks in advance” (including for small pets such as guinea pigs). - **WhatsApp support** for sending questions, photos, and videos, with replies “within a few hours.” - **Clear explanations around procedures, recovery, and costs** (noted by cat owners). - Mixed feedback on value and pace: one owner reports **very high medication costs** and felt the exam could be **rushed**, while others describe long-term satisfaction over many years. ## Services Services and capabilities stated on the clinic website include: - **Surgery & procedures:** cruciate surgery, fracture repair, orthopaedics, soft-tissue surgery, **keyhole surgery**, operating theatre, anaesthesia. - **Dentistry** - **Diagnostics & monitoring:** ultrasound, digital X‑ray, blood pressure monitoring, biochemistry and haematology testing, in-house laboratory. - **Hospitalisation & infection control:** hospital ward, isolation unit; separated dog/cat wards and isolation units. - **Preventive/routine care:** microchipping, nurse clinic, weight clinic, nutritional advice, prescriptions, medication. - **Species/services beyond cats & dogs:** exotic pets, rabbit medicine and testing, small mammal medicine and surgery; reptiles are also listed as species handled. - **Travel documentation:** pet passport / animal health certificate. - **Health plans** (details/prices not stated in the provided information). - **Facilities/pet comfort:** separate cat & dog waiting areas. Emergency/out-of-hours: the website states **out-of-hours care is provided by Vets Now**. Also listed in the clinic data: **Veterinary Nurse Training facility**. ## Pricing - One reviewer reports paying **£300** for a guinea pig visit including **consultation plus eye drops and mite treatment for two guinea pigs**, describing medication as “very expensive.” ## People Named team members mentioned in reviews: - **Mr Hassan (vet)**: described as “very knowledgeable” and noted for taking good care of a dog during visits. - **Irina**: specifically mentioned by a cat owner as someone who “loves cats.” - **Patrycja**: described as exceptionally welcoming and professional. - **Diane**: named positively by a client who also praised nurses and receptionists overall. Communication and handling noted by owners: - One owner highlights the clinic’s **WhatsApp channel** for concerns (sending videos/pictures and getting answers within hours). - Another mentions the vet consultant being **informative** and prescriptions being processed **swiftly**. - Not all feedback is positive: one reviewer felt the exam could be **rushed**, and also wished reception staff were **warmer/friendlier**. ## Reviews **4.3 stars from 237 reviews.** Themes below are drawn from the latest written reviews available to us. - **Long-term repeat clients:** multiple owners mention using the practice for **4–10+ years**. - **Communication around treatment:** owners describe staff taking time to explain **procedures, recovery, and costings**, and being informative during consults. - **Access and responsiveness:** reports of being seen **fairly quickly**, easy booking, and **WhatsApp** responses within a few hours. - **End-of-life support:** one review thanks the team for looking after a pet “all the way till the end.” - **Trade-offs noted by some owners:** comments include **high medication costs**, feeling an exam was **rushed**, and a **small waiting area** / desire for a more spacious waiting room.

## Summary Medivet Lower Earley is part of the Medivet group and offers routine veterinary care alongside support for exotic and small pets (the website lists exotics, avians, reptiles, poultry, rabbits and small mammals). The clinic is set up with diagnostic facilities such as X‑rays, ECG and an in‑house laboratory, and it also has a separate ward for exotic pets. In the latest reviews, owners describe practical consultations that don’t feel rushed (including specific praise for vet Julien), proactive reminders for repeat medication collections, and the team fitting in urgent cases (for example, still seeing a cat despite the practice dealing with an emergency). One reviewer reports a mismatch between a price quoted over the phone and the amount charged. ## Services Services and capabilities mentioned on the clinic website and in reviews include: - Vaccinations, parasite care, microchipping and neutering - Dentistry - ECG - X‑rays and an in‑house laboratory - Nurse clinics (the practice is also listed as a veterinary nurse training facility) - 15‑minute consultations - Home visits - Animal Health Certificate (pet travel) - Care for a wide range of species, including exotics (guinea pigs, rabbits and dogs are specifically mentioned in reviews) - Procedures referenced in reviews: sedation and ear flushing (a dog was treated and returned home within around 3 hours, per one owner) Out-of-hours arrangements (as stated on the website): - Out-of-hours care is provided by “Medivet 24 Hour Wokingham”. ## Pricing - Out-of-hours consultation fee: **£130** (website). - **No charge for assessment by phone** (website). - One reviewer reports being **quoted one price by phone but charged a different amount** (no figures given). ## People - **Julien (vet)**: described by an owner as knowledgeable and experienced, taking time to listen and give practical advice without making the appointment feel rushed. - **Reception team**: mentioned in reviews for being friendly and conversational; one first-time guinea pig owner appreciated being asked afterwards if their pets were OK. - Staff are also described as responsive on insurance claims when contacted through the practice email (reviewer’s experience), and as reassuring when a dog needed sedation for an ear flush. ## Reviews **Google rating: 4.7 stars from 232 reviews.** Themes below are drawn from the latest written reviews available to us. - Consultations described as unhurried, with clear explanations and practical advice (including specific praise for vet Julien). - Handling of small pets/exotics: gentle examination of guinea pigs; rabbit owners mention staff being knowledgeable. - Support around procedures: a sedated ear flush for a dog went to plan and the dog returned home within a few hours; owners mention staff helping them feel at ease. - Admin/follow-up: proactive reminders about medication collection; responsiveness reported for pet insurance claim processing. - Access in urgent situations: one owner says their cat was still seen despite the practice dealing with an emergency. - A note of inconsistency: one reviewer reports a discrepancy between a phone quote and the price charged.

## Summary Harrison Family Vets describes itself as a family-owned, independent practice and highlights Fear Free Veterinary Practice Certification. The website points to a modern, well-equipped clinic (on-site lab, x‑ray, ultrasound and operating theatres) designed to reduce stress, including separate dog and cat wards. Recent reviews strongly echo that low-stress setup: owners mention being kept away from other animals in separate sections, and staff taking extra time with anxious or reactive pets (including a fearful rescue dog leaving with a “tail wagging”). Several reviewers also describe clear, unhurried communication, plus practical touches like WhatsApp messaging for easier contact and a calm clinic environment. There is also a sharp negative outlier: one reviewer describes “incompetent and unprofessional service” and alleges dissatisfaction with the complaints process, while most other recent reviews are very positive. ## Services From the clinic website and recent reviews, the following are explicitly mentioned: - Routine consultations - Complex surgery (described on the website) - Diagnostic facilities on-site: laboratory testing, x‑ray and ultrasonography - Separate dog and cat wards (website) and an environment designed to reduce stress (reviewers describe being kept away from other animals) - At-home euthanasia (described in one review), with owners saying they didn’t feel rushed ## Pricing - Total Wellness Plan: “from as little £6 a week for dogs,” with the website also claiming “saving over £400 per year” (no further inclusions detailed in the information provided) ## People - **Yvette (vet)**: repeatedly named in reviews for gentle handling and taking time to keep cats calm (one owner mentions she played piano music and gave treats). Another owner appreciated feeling listened to and not judged when discussing a natural/homeopathic approach. - **Paul (vet)**: named positively alongside Yvette as a “highly professional” vet (no specific case details given beyond communication and care). - **Kayla (receptionist)**: described as friendly and efficient. - **Admin team**: praised for helping keep cat visits calm and reducing owner anxiety (specific actions not detailed). ## Reviews **4.8 stars from 197 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Calm, low-stress setup is a recurring point: separate areas/sections to avoid other animals; multiple comments about keeping cats calm and helping anxious owners too. - Time and patience with fearful pets: one owner reports a fearful rescue dog had a pressure-free first visit and came out visibly happier. - Clear explanations and communication: reviewers mention vets explaining things “very clearly,” and one notes WhatsApp as a convenient way to stay in touch. - End-of-life care: one review describes an at-home euthanasia where they “didn’t feel rushed,” plus a condolence delivery afterwards. - A minority of feedback conflicts with the above: one reviewer alleges incompetence/unprofessionalism and dissatisfaction with how complaints were handled.

## Summary Vet’s Klinic is a veterinary clinic that describes itself as using “smart technology” and “state-of-the-art facilities” to provide more affordable pet care. For registered pets, the clinic offers 24/7 access to VidiVet (an advice service) outside normal appointments. From the latest reviews available, owners most often describe: - Thoughtful handling of anxious dogs (including being allowed to wait in the car and use a different entrance to avoid other dogs). - Clear, unrushed explanations during appointments (“doesn’t feel rushed”). - Support through difficult end-of-life situations, including a condolence card and forget-me-not seeds. - Treatment ranging from routine vaccinations to significant surgery (one owner describes both eyes being removed to resolve chronic infection). ## Services - **Veterinary care for pets**, including: - **Vaccinations (“jabs”)** for cats (mentioned for two 1-year-old cats). - **Surgery**: one review describes **bilateral eye removal** to resolve severe ongoing eye infection and associated distress. - **Urgent care** is implied in reviews (a puppy described as being “saved” by the vet team), though the specific condition/treatment isn’t detailed. - **Emergency/urgent advice access**: **24/7 access to VidiVet for registered pets** (as stated on the clinic website). - **Veterinary Nurse Training facility** (from the clinic’s structured service information). ## People - **Rashi**: thanked by name for caring for a puppy and “saving” them (the specific intervention isn’t described). - **Jade**: mentioned as particularly helpful during cat vaccination appointments; praised for handling two cats well. - **Asia**: credited with advising that surgery was the best option after months of unsuccessful medication for a kitten’s severe eye infections, and for performing the procedure without complications (as reported by the owner). ## Reviews **Google rating: 4.9 stars from 77 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Accommodation for nervous/anxious pets**: owners describe being allowed to wait in the car and enter separately to avoid stressful encounters with other dogs. - **Communication and time in appointments**: multiple reviews mention staff explaining things clearly and giving pets/owners time without making the visit feel rushed. - **Supportive, personal touches after loss**: one owner mentions a condolence card and forget-me-not seeds after their cat’s final hours. - **Range of care reported**: routine care (vaccinations) through to major surgery (eye removal for chronic infection) and urgent help for a puppy (details not specified).

## Summary Tilehurst Vets4Pets Ltd is part of the Vets4Pets group (the website describes practices as “locally owned”). Based on the review detail available, the clinic is frequently used for ongoing dog care (including surgery and repeat problem visits like ear infections), with multiple owners highlighting that vets explain what’s happening and offer options rather than a single fixed plan. Reviews also suggest the team is used to working with nervous or stress‑reactive dogs, with one owner describing gradual trust-building over repeated visits that made examinations possible. Concrete specifics owners mention include: explanations plus options for treatment decisions; handling a stressed French Bulldog during exams over time; surgery carried out at the practice; and recurring treatment for ear infections. ## Services - Veterinary consultations where vets “explain everything” and discuss options (from owner reports). - Surgery (mentioned by an owner whose dog “has had surgery here”). - Treatment for ear infections, including repeat visits for ongoing management (as described in reviews). - Support for nervous/stressed dogs during examinations, including gradual desensitisation over multiple appointments (reported by one owner). - Veterinary Nurse Training facility (listed in the clinic data). ## People - **Dr Michał (vet)**: repeatedly named by owners as professional and reassuring; one owner says he helped their dog “so much,” and another says their dog gets excited to see him. - **Carolyn (vet)**: specifically credited with helping a stressed dog tolerate examinations over time by building trust across visits. - **Zoe (role not stated)**: mentioned as being “fantastic” with a nervous dog and helping make the visit less stressful. - **Reception team**: often described as welcoming and helpful, but one review reports a negative experience with a receptionist named **Max**, described as rude to both a client and a colleague. ## Reviews **Google rating: 4.8 stars from 203 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Vets are frequently praised for **clear explanations and giving options**, rather than pushing one route. - Multiple owners describe **positive handling of nervous/stressed dogs**, including taking time over repeated visits to build trust. - Several reviews highlight **successful help with ongoing issues** (ear infections mentioned) and **surgery performed**. - Reception and front‑of‑house experiences are mostly described as friendly and efficient, but there is **a direct complaint about rudeness** involving a named receptionist.