Active Vetcare - Oakley – Vets in Reading
Clinic Overview
- Many owners praise the team's friendliness, same-day help for urgent concerns, and clear communication from reception through to the vets. - Compassion around serious illness and euthanasia is a recurring theme, with reviews describing thoughtful explanations, time to make decisions, and supportive follow-up at home and by phone. - Day-to-day care is also well reviewed, including reassurance during a dog's spay, reminders, practical admin help such as insurer contact, and patient handling of nervous or reactive pets.
Services
- •General consultations and preventive care: routine check-ups, vaccinations, parasite control, nurse clinics, and other everyday support visits.
- •Diagnostics, treatment, and surgery: dentistry, diagnostic tests and imaging, surgery including neutering, and post-operative follow-up. Reviews also mention same-day appointments for new concerns and updates during a dog's spay, including reassuring messages and photos.
- •Urgent and ongoing care: support for urgent problems during practice hours, follow-up by phone, and help managing serious illness at home when appropriate. Owners also mention clear explanations of options and support around end-of-life decisions.
- •Cats, dogs, and selected exotic species: the clinic's website lists care for small mammals, reptiles and tortoises, cage birds, and backyard poultry, as well as routine dog and cat care. Reviews mention patient handling of anxious or reactive cats.
- •Additional practical services: microchipping and microchip scanning, nail clipping, grooming, anal sac expression, pet travel documentation for Great Britain, and home visits.
- •Referral and emergency arrangements: soft tissue, orthopaedic, and cardiology referral services are listed, and out-of-hours emergencies are directed to MiNightVet.
- •Training site: the clinic is identified as a veterinary nurse training facility.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Most recent reviews focus more on care and communication than cost, though one recent reviewer strongly criticised value for money and linked this to the clinic's corporate ownership.
People
- •Kurt (vet): repeatedly praised for compassionate end-of-life care, calm communication, and helping owners weigh difficult decisions.
- •Mia (vet): mentioned positively for kind handling and treating pets as though they were her own, including anxious cats.
- •Diana, Tayla, Ariane (reception team): named by owners as friendly, welcoming, and supportive during both routine and stressful visits.
- •Wider clinical and reception team: several reviews praise the broader team for being helpful, organised, and reassuring.
Reviews
Google rating: 4.5/5 from 230 reviews. Recent written feedback is largely positive overall, with a few sharper criticisms.
- •Many owners praise the team's friendliness, same-day help for urgent concerns, and clear communication from reception through to the vets.
- •Compassion around serious illness and euthanasia is a recurring theme, with reviews describing thoughtful explanations, time to make decisions, and supportive follow-up at home and by phone.
- •Day-to-day care is also well reviewed, including reassurance during a dog's spay, reminders, practical admin help such as insurer contact, and patient handling of nervous or reactive pets.
- •A small number of recent negative reviews criticise pricing and describe dissatisfaction with diagnosis or treatment in specific consultations.
