Burghfield Veterinary Surgery

Burghfield Veterinary Surgery is a CVS-owned small-animal practice in Reading, established in 1995, with in-house diagnostics including lab testing, ultrasound and X-ray. It offers a broad range of routine, surgical and referral services, and also operates as a veterinary nurse training facility. Out-of-hours emergencies are handled via MiNightVet, its dedicated emergency provider with full-time night staff.

Services

•Routine and preventive care: consultations, vaccinations, parasite control, microchipping, six-month health checks, nurse clinics including blood pressure checks, and pet health plan support.
•Surgery and dentistry: neutering, dentistry, and general surgery. Recent reviews also mention emergency surgery over a weekend, with follow-up care over several days and coordination with a veterinary hospital.
•Referral and diagnostics: referral services for orthopaedic surgery, soft-tissue surgery, cardiology, dermatology and ophthalmology, supported by in-house lab testing, ultrasound and X-ray.
•Additional clinics and practical care: grooming and nail clipping, anal sac expression, acupuncture, home visits, puppy parties, and GB pet travel documentation.
•Species seen and emergency cover: the practice treats dogs, cats, rabbits, hamsters, guinea pigs, gerbils, ferrets and small cage birds. Emergency support is available during normal hours, with out-of-hours care provided by MiNightVet.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review feedback on cost is mixed: some owners describe being offered more affordable alternatives for extra products, while others complain about high medication prices and treatment costs.

People

Named team members mentioned by clients include Clare, a vet praised for compassionate end-of-life care, and Victoria and Shannon, who were thanked for their professionalism and support during a euthanasia appointment. More broadly, nurses are described as patient and caring.

Reviews

Google rating: 4.5/5 from 70 reviews.

•Clients frequently praise the team’s care in difficult situations, especially end-of-life appointments, describing staff as compassionate, professional and supportive.
•One recent review highlights emergency surgery handled over a weekend, including coordination with a veterinary hospital and several days of follow-up care, ending in a full recovery.
•Day-to-day service is positively described in some reviews, with mentions of patient nurses, minimal waiting times, and staff suggesting cheaper alternatives for some additional products.
•A smaller number of reviews raise concerns about high medication prices, the cost or necessity of tests and treatment, and occasional communication or availability issues.

Reviews for Burghfield Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 70 we track in total. Recent reviews may not be representative of overall sentiment.

Steve Price

2 months ago

Having been with this vet for near on 40 years, I find that my patience's has finally expired. Not only do they charge highly inflated prices for medication that can be purchase elsewhere for a fraction of the cost, but now the service is in decline. Speaking with the receptionist, I ordered medication and during this conversation agreed to collect the following day. That day came and I was told it would take three days to get "flea" prevention, something you can easily pick up at Pets at Home for example. I had driven 10 miles, yet that same receptionist had zero empathy. I can't help feel that the once nice small friendly practice who are now "group" owned has vanished into oblivion. No longer friendly staff as they all appear stressed out and understaffed. Yet when I write explaining matters, no reply other than to send me my dogs medical history. Yep, They are no longer my trusted vets, after near on 40 years, Iv gone elsewhere.

Sandy Ebdon - Jackson

7 months ago

I highly recommend this veterinary practice who recently handled a very stressful experience with our dog who needed emergency surgery, treatment and follow up care for 4 days. This occured over a weekend which required not only an excellent response from this practice, but also careful coordination with a veterinary hospital. All staff involved were excellent - professional, compassionate and sensitive to the needs of our dog, and us. Our dog has made a full recovery and we cannot thank them enough.

Alma Tinsley

8 months ago

I only had good and very good experiences at this vet surgery and would gladly recommend. Nurses are very patient and one can literally see it is their vocation to be there. Waiting times minimal, good pet health plan and they do always suggest more affordable alternatives for any of their extra products. Hope it lives long and prosper! :-)

Sally Matson

1 year ago

It's taken a few weeks for me to write this after the painful loss of our family dog. But on his passing the vet Clare was magnificent with the managing of him. She made his last moments before crossing the Rainbow bridge, the best it could have been. Thank you Clare and all the team for all the love and care you showed him and us.

L H

This veterinary practice was a disappointing experience. They seemed more focused on profit than on genuinely caring for animals. I was charged hundreds of pounds for unnecessary blood tests, procedures, and medications that only worsened my cat’s condition. In the end, my cat was simply stressed and anxious. He improved only after I stopped the prescribed medication, changed his food and litter, and gave him a calm environment. I have since left this practice and would not recommend it.

Johanna Stacey

2 years ago

Sadly on the 22/3/2024 , we had to say good night to our gorgeous girl . I cannot thank the wonderful team here , Victoria & Shannon where so professional and compassionate went above and beyond to make such a sad moment more bearable, again thank you 🙏🏽