
Burghfield Veterinary Surgery, located in Reading, is a well-regarded clinic offering a range of services, including emergency veterinary care and serving as a veterinary nurse training facility. The clinic has garnered a positive reputation, with a Google Maps rating of 4.6 stars based on 69 reviews, indicating a high level of satisfaction among clients.
The reviews paint a picture of a compassionate and competent team. Sandy Ebdon-Jackson praises the clinic for their professional and sensitive handling of an emergency surgery for her dog, particularly noting the excellent coordination with a veterinary hospital over a weekend. Alma Tinsley echoes this sentiment, appreciating the patience and dedication of the nurses and the minimal waiting times. She also highlights the clinic's efforts to offer affordable alternatives for pet care products. Sally Matson commends a vet named Clare for the compassionate end-of-life care provided to her family dog, demonstrating the clinic's commitment to both pets and their owners during difficult times.
However, the clinic is not without its criticisms. A reviewer, L H, expressed disappointment, feeling that the clinic was more focused on profit than genuine care. L H cited unnecessary procedures and medications that seemed to exacerbate their cat's condition, leading them to leave the practice.
Overall, Burghfield Veterinary Surgery appears to be a reputable clinic with a strong focus on compassionate care, although a minority of experiences suggest some room for improvement in client communication and treatment transparency.
Note: Showing the 5 most recent Google reviews out of 69 we track in total. Recent reviews may not be representative of overall sentiment.
2 months ago
I highly recommend this veterinary practice who recently handled a very stressful experience with our dog who needed emergency surgery, treatment and follow up care for 4 days. This occured over a weekend which required not only an excellent response from this practice, but also careful coordination with a veterinary hospital. All staff involved were excellent - professional, compassionate and sensitive to the needs of our dog, and us. Our dog has made a full recovery and we cannot thank them enough.
3 months ago
I only had good and very good experiences at this vet surgery and would gladly recommend. Nurses are very patient and one can literally see it is their vocation to be there. Waiting times minimal, good pet health plan and they do always suggest more affordable alternatives for any of their extra products. Hope it lives long and prosper! :-)
6 months ago
It's taken a few weeks for me to write this after the painful loss of our family dog. But on his passing the vet Clare was magnificent with the managing of him. She made his last moments before crossing the Rainbow bridge, the best it could have been. Thank you Clare and all the team for all the love and care you showed him and us.
6 months ago
This veterinary practice was a disappointing experience. They seemed more focused on profit than on genuinely caring for animals. I was charged hundreds of pounds for unnecessary blood tests, procedures, and medications that only worsened my cat’s condition. In the end, my cat was simply stressed and anxious. He improved only after I stopped the prescribed medication, changed his food and litter, and gave him a calm environment. I have since left this practice and would not recommend it.
3 years ago
I can not speak highly enough of the Vet and Veterinary nurse that were with us when we had to say goodbye to Harry our beloved Beagle. They were so kind and caring helping us through such a sad time.
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