Companion Care (Reading) Ltd T/A Vets4Pets

Decision-relevant specifics owners mention include

• •Easy appointment booking that “doesn’t have to be weeks in advance” (including for small pets such as guinea pigs).
• •WhatsApp support for sending questions, photos, and videos, with replies “within a few hours.”
• •Clear explanations around procedures, recovery, and costs (noted by cat owners).
• •Mixed feedback on value and pace: one owner reports very high medication costs and felt the exam could be rushed, while others describe long-term satisfaction over many years.

Services

Services and capabilities stated on the clinic website include

• •Surgery & procedures: cruciate surgery, fracture repair, orthopaedics, soft-tissue surgery, keyhole surgery, operating theatre, anaesthesia.
• •Dentistry
• •Diagnostics & monitoring: ultrasound, digital X‑ray, blood pressure monitoring, biochemistry and haematology testing, in-house laboratory.
• •Hospitalisation & infection control: hospital ward, isolation unit; separated dog/cat wards and isolation units.
• •Preventive/routine care: microchipping, nurse clinic, weight clinic, nutritional advice, prescriptions, medication.
• •Species/services beyond cats & dogs: exotic pets, rabbit medicine and testing, small mammal medicine and surgery; reptiles are also listed as species handled.
• •Travel documentation: pet passport / animal health certificate.
• •Health plans (details/prices not stated in the provided information).
• •Facilities/pet comfort: separate cat & dog waiting areas.

Emergency/out-of-hours: the website states out-of-hours care is provided by Vets Now.

Also listed in the clinic data: Veterinary Nurse Training facility.

Pricing

• •One reviewer reports paying £300 for a guinea pig visit including consultation plus eye drops and mite treatment for two guinea pigs, describing medication as “very expensive.”

People

Named team members mentioned in reviews

• •Mr Hassan (vet): described as “very knowledgeable” and noted for taking good care of a dog during visits.
• •Irina: specifically mentioned by a cat owner as someone who “loves cats.”
• •Patrycja: described as exceptionally welcoming and professional.
• •Diane: named positively by a client who also praised nurses and receptionists overall.

Communication and handling noted by owners

• •One owner highlights the clinic’s WhatsApp channel for concerns (sending videos/pictures and getting answers within hours).
• •Another mentions the vet consultant being informative and prescriptions being processed swiftly.
• •Not all feedback is positive: one reviewer felt the exam could be rushed, and also wished reception staff were warmer/friendlier.

Reviews

4.3 stars from 237 reviews. - Long-term repeat clients: multiple owners mention using the practice for 4–10+ years.

• •Communication around treatment: owners describe staff taking time to explain procedures, recovery, and costings, and being informative during consults.
• •Access and responsiveness: reports of being seen fairly quickly, easy booking, and WhatsApp responses within a few hours.
• •End-of-life support: one review thanks the team for looking after a pet “all the way till the end.”
• •Trade-offs noted by some owners: comments include high medication costs, feeling an exam was rushed, and a small waiting area / desire for a more spacious waiting room.