Companion Care (Reading) Ltd T/A Vets4Pets

- Many reviews come from long-term clients, including owners who say they have used the practice for 4 to 10+ years. - Positive themes include kind and compassionate care, friendly staff, clear explanations around procedures and recovery, and being seen fairly quickly for appointments. - Owners also mention easy booking and a useful WhatsApp channel for questions, photos and videos, with replies arriving within a few hours.

Companion Care (Reading) Ltd trades as Vets4Pets in Reading and offers a broad mix of routine, surgical and diagnostic care for cats, dogs and a range of small pets and exotics. The practice also provides WhatsApp support for queries, photos and videos, and its stated out-of-hours care is handled by Vets Now. Recent feedback is largely positive, with many long-term clients, though a small number of reviews raise concerns about pricing, pace of some appointments and one rodent consultation.

Services

•Routine and preventive care: consultations, prescriptions and medication, microchipping, nurse clinics, weight clinics, nutritional advice, and health plans.
•Surgery and procedures: cruciate surgery, fracture repair, orthopaedics, soft-tissue surgery, keyhole surgery, anaesthesia, and dentistry.
•Diagnostics and monitoring: ultrasound, digital X-ray, blood pressure monitoring, biochemistry and haematology testing, plus an in-house laboratory.
•Hospital and facilities: hospital ward, isolation unit, separate dog and cat wards, separate isolation areas, and separate cat and dog waiting areas. The clinic is also listed as a veterinary nurse training facility.
•Species treated: cats and dogs as well as rabbits, guinea pigs, other small mammals, reptiles and other exotic pets. Reviews mention visits for cats, dogs, guinea pigs and a mouse.
•Other services: pet passports / animal health certificates. Out-of-hours emergency care is provided by Vets Now.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review feedback on cost is mixed: some owners say costings are explained clearly, while others describe medication charges as expensive, including one guinea pig visit reported at about £300 including consultation and treatment, and one mouse consultation reported at £112.

People

Reviews name Mr Hassan / Hassan, Irina, Patrycja, and Diane positively, with mentions of kind care, clear explanations and a welcoming manner. One recent review also raises a serious complaint about a consultation with Hassan.

Reviews

The clinic has 4.3 stars from 239 Google reviews.

•Many reviews come from long-term clients, including owners who say they have used the practice for 4 to 10+ years.
•Positive themes include kind and compassionate care, friendly staff, clear explanations around procedures and recovery, and being seen fairly quickly for appointments.
•Owners also mention easy booking and a useful WhatsApp channel for questions, photos and videos, with replies arriving within a few hours.
•More critical comments focus on expensive medication, some appointments feeling rushed, a small waiting area, and one detailed recent complaint about a rodent consultation and medication dosing.

Reviews for Companion Care (Reading) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 239 we track in total. Recent reviews may not be representative of overall sentiment.

Briony Dunn-Mussert (theblondemo)

2 months ago

If I could leave zero stars I would. Horrible vet (Hassan Salamian)! He almost overdosed my mouse by 10x a medication (0.4ml of metacam vs 0.04ml). From the onset Hassan was dismissive of me and my concerns about my mouse. He wouldn't listen when I tried to explain my concerns or when I tried to answer the questions he asked me. It seemed to me he felt he was above treating rodents. He also ignored me when i said my mouse has never bitten in her life, and he tried to make a joke about no one poking her with needles before. When it came to treatment, he said and did multiple things that were concerning to me, including reusing the same needle on my mouse multiple times, rinsing her in a surgical spirit, which when I asked if he knew if it was safe for her (and her sisters) to groom off he said "I don't know, let's dilute her". He then told me to rinse my mouse under the sink in cold water. Mice are extremely prone to hypothermia, and he should know if the items he's using on my animal are safe for her to consume. Furthermore he asked why I bought her sisters along to the appointment, mice are social animals so will be incredibly stressed if separated. The vet also told me to put my mouse on an icepack. This would trigger torpor in my mouse and could potentially kill her. Finally, when it came to dosing medication, the initial dosage was wrong by a factor of ten! I queried the volume of medication, having previously medicated my mice with similar medicines, and they had the gall to suggest that the printer had managed to miss a zero. The dosing mistake was 0.4ml of metacam compared to the actual 0.04ml. 0.4ml of metacam is the dosage used for rats, a massive error for a vet to be making. They then stuck a new prescription sticker over the previous one to hide their mistake. If not for my querying I would've been overdosing my mouse by a significant amount. I am concerned if he has this attitude with other rodent owners and had I not given my mice medicine in the past i would've been inclined to believe the dosage recommended to me. This is a huge concern. I will not be returning to this practice due to the multiple complaints outlined above and I hope you will get back to me due to the severity of them. I will actively tell other pet owners to avoid the branch and will be leaving reviews outlining my experience everywhere. I was charged £112 for inadequate service, including over medicating! I had a far better experience in the Winnersh Vets4Pets, where i received excellent service from Abbie and for significantly cheaper! I would never recommend the Reading branch to any pet owners.

Iain Lewis

3 months ago

They are very good. Have been a customer for many years

shan silman

So kind and caring to my cat, and supporting

Joshua Merrill

4 months ago

Great place for my German Sheppy. Lovely staff. Thanks for all your help

Paul McFarlane

5 months ago

These vets have taken care of our pets for o er 10 years. The team are amazing.

Kathleen Jassim

An excellent practice, Very client focused, professional and compassionate.

Amit Jain

6 months ago

The best vets in the world! Thank you for looking after me and giving me so much love all the way till the end. The whole team is incredible! - Pooch

Stefan Vilan

Friendly staff and very knowledgeable vets, Mr Hassan takes good care of our Daisy when we visit the place.

AK

7 months ago

I visit this clinic for my guinea pigs. I am quite happy so far. Booking an apointment is very easy and doesnt have to be weeks in advance. Also their whatsapp number is awesome for any concerns that might arise. I asked questions and sent videos/pictures and i they got back to me with an answer within a few hours! The vet is also doing a good job when it comes to examining. One things i would highlight is that medication is very expensive. For example eye drops and drops for mites for 2 guinea pigs with the consulation cost 300£! Also although the vet seems like a nice person i feel like that sometimes he rushes the examination process. Lastly it would be nice if reception staff were a little bit more warm and friendly.

maria c

9 months ago

Was seen fairly quickly upon arrival for appointment. Vet consultant was informative & prescription was processed swiftly. Only thing i would suggest if to better my review is that the waiting area be a little bit bigger / spacious. Will continue to bring my cats here nonetheless.