Companion Care (Reading) Ltd T/A Vets4Pets

- Many positive reviews describe a caring, professional team, with several owners saying they have used the practice for many years. - Recent comments praise helpful appointments for cats and dogs, including quick follow-up after an online booking request and efficient treatment for a cat’s abscess or wound. - Owners also continue to mention easy booking and a useful WhatsApp channel for questions, photos and videos.

Services

•Routine and preventive care: consultations, prescriptions and medication, microchipping, nurse clinics, weight clinics, nutritional advice, and health plans.
•Surgery and procedures: cruciate surgery, fracture repair, orthopaedics, soft-tissue surgery, keyhole surgery, anaesthesia, and dentistry. Recent reviews also mention treatment for issues such as a cat abscess or wound.
•Diagnostics and monitoring: ultrasound, digital X-ray, blood pressure monitoring, biochemistry and haematology testing, plus an in-house laboratory.
•Hospital and facilities: hospital ward, isolation unit, separate dog and cat wards, separate isolation areas, and separate cat and dog waiting areas. The clinic is also listed as a veterinary nurse training facility.
•Species treated: cats and dogs as well as rabbits, guinea pigs, other small mammals, reptiles and other exotic pets. Reviews mention visits for cats, dogs, guinea pigs and a mouse.
•Other services: pet passports / animal health certificates, plus WhatsApp support for follow-up questions, photos and videos. Out-of-hours emergency care is provided by Vets Now.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review feedback on cost is mixed: some owners are happy with the service overall, while others describe medication as expensive, including one guinea pig visit reported at about £300 including consultation and treatment, and one mouse consultation reported at £112.

People

Reviews mention Hassan, Irina, Patrycja and Diane. Comments highlight kind care, clear explanations and a welcoming manner, with Hassan named positively in several reviews, although one recent review raises a serious complaint about a rodent consultation involving him.

Reviews

The clinic has 4.3 stars from 244 Google reviews.

•Many positive reviews describe a caring, professional team, with several owners saying they have used the practice for many years.
•Recent comments praise helpful appointments for cats and dogs, including quick follow-up after an online booking request and efficient treatment for a cat’s abscess or wound.
•Owners also continue to mention easy booking and a useful WhatsApp channel for questions, photos and videos.
•More critical feedback focuses on expensive medication, some consultations feeling rushed, and two serious small-pet complaints about medication advice and dosing.

Briony Dunn-Mussert (theblondemo)

7 months ago

If I could leave zero stars I would. Horrible vet (Hassan Salamian)! He almost overdosed my mouse by 10x a medication (0.4ml of metacam vs 0.04ml). From the onset Hassan was dismissive of me and my concerns about my mouse. He wouldn't listen when I tried to explain my concerns or when I tried to answer the questions he asked me. It seemed to me he felt he was above treating rodents. He also ignored me when i said my mouse has never bitten in her life, and he tried to make a joke about no one poking her with needles before. When it came to treatment, he said and did multiple things that were concerning to me, including reusing the same needle on my mouse multiple times, rinsing her in a surgical spirit, which when I asked if he knew if it was safe for her (and her sisters) to groom off he said "I don't know, let's dilute her". He then told me to rinse my mouse under the sink in cold water. Mice are extremely prone to hypothermia, and he should know if the items he's using on my animal are safe for her to consume. Furthermore he asked why I bought her sisters along to the appointment, mice are social animals so will be incredibly stressed if separated. The vet also told me to put my mouse on an icepack. This would trigger torpor in my mouse and could potentially kill her. Finally, when it came to dosing medication, the initial dosage was wrong by a factor of ten! I queried the volume of medication, having previously medicated my mice with similar medicines, and they had the gall to suggest that the printer had managed to miss a zero. The dosing mistake was 0.4ml of metacam compared to the actual 0.04ml. 0.4ml of metacam is the dosage used for rats, a massive error for a vet to be making. They then stuck a new prescription sticker over the previous one to hide their mistake. If not for my querying I would've been overdosing my mouse by a significant amount. I am concerned if he has this attitude with other rodent owners and had I not given my mice medicine in the past i would've been inclined to believe the dosage recommended to me. This is a huge concern. I will not be returning to this practice due to the multiple complaints outlined above and I hope you will get back to me due to the severity of them. I will actively tell other pet owners to avoid the branch and will be leaving reviews outlining my experience everywhere. I was charged £112 for inadequate service, including over medicating! I had a far better experience in the Winnersh Vets4Pets, where i received excellent service from Abbie and for significantly cheaper! I would never recommend the Reading branch to any pet owners.

Reviews for Companion Care (Reading) Ltd T/A Vets4Pets

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Reviews from pet owners who enquired with Companion Care (Reading) Ltd T/A Vets4Pets through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 244 we track in total. Recent reviews may not be representative of overall sentiment.

Pui Jung

1 month ago

The vet asked me to give the amount of Critical care wrongly. She told me to give 1 Tbsp per day. In fact, it's for reptiles not for guinea pigs.

Piotr Szyrszyng

2 months ago

Jacqs D.

4 months ago

Requested appointment for our puss cat via Vets4Pets online service annd received phone call next morning offering consultation - within 12 hours of request ! Great service 😊 As always, vet Hassan and reception staff were caring & professional and managed our cats abcess/wound, very efficiently with appropriate treatment. Thanks for a great service.

Marie beazley

Great vet service and lovely staff always happy to help and my dog loves them to.

lee ferris

6 months ago

Iain Lewis

They are very good. Have been a customer for many years

shan silman

8 months ago

So kind and caring to my cat, and supporting

Joshua Merrill

9 months ago

Great place for my German Sheppy. Lovely staff. Thanks for all your help

Paul McFarlane

These vets have taken care of our pets for o er 10 years. The team are amazing.