Valley Veterinary Group

Valley Veterinary Group describes itself as a long‑established independent (non‑corporate) practice operating three surgeries. Based on its site, it’s set up for both routine pet care (vaccinations, microchipping, nurse clinics) and more involved work (neutering, surgical procedures, dental treatments), with referral services available when needed. It’s also listed as providing 24‑hour emergency cover and being part of the RCVS Practice Standards Scheme.

From the latest reviews available to us, owners mention both compassionate support in difficult situations (including euthanasia) and concerns about medication pricing markups, alongside a small number of serious negative allegations about clinical outcomes.

Services

Services mentioned on the clinic website include

•Consultations
•Vaccinations
•Microchipping
•Neutering
•Surgical procedures
•Dental treatments
•Nurse clinics
•Dietary advice
•Animal Health Certificates
•Referral services

Species mentioned as treated include dogs, cats, rabbits, exotics, horses, and farm animals.

Other capabilities/policies stated

•24-hour emergency cover (as described on the website)
•Part of the RCVS Practice Standards Scheme (PSS) (website)

Training

•Veterinary Nurse Training facility (structured clinic data)

People

Named in reviews

•Alex (vet) – praised for being “professional, kind and sympathetic” during a euthanasia appointment for a 15‑year‑old dog.
•Charlotte (assistant) – mentioned alongside Alex as providing professional and sympathetic support during the same euthanasia visit.

More generally (not naming individuals), reviews describe

•A team including vets, vet nurses, and receptionists being “knowledgeable” and “helpful.”
•Being able to fit a dog in at short notice (one reviewer’s experience).

Reviews

Google rating: 4.2 stars from 9 reviews. “”

•End-of-life care: one owner specifically highlights a euthanasia visit where the vet and assistant were “professional, kind and sympathetic.”
•Access/appointments: one reviewer says the practice can often fit their dog in at short notice.
•Pricing concern (medication): one reviewer gives a detailed complaint about being charged £40 for 10 Apoquel tablets, which they say is over double what they usually pay elsewhere.
•Conflicting safety/outcome reports: there are also very negative reviews alleging preventable death and poor competence, which conflicts with other reviews describing pets being in “safe hands.”

Reviews for Valley Veterinary Group

Note: Showing the 5 most recent Google reviews out of 9 we track in total. Recent reviews may not be representative of overall sentiment.

Karen Brown

a year ago

Sadly, had to have my beloved 15 year old Border Collie euthanised recently. The vet Alex and her assistant Charlotte, were so very professional, kind and sympathetic at this terribly difficult time.

Eleigh Brewer

Vets are pretty good, and staff are always friendly. However, the markup on medication is ridiculous. My large breed dog needed some Apoquel, as his regular prescription delivery (prescription script costing around £25) was delayed. 10 x tablets would cost £20 maximum elsewhere, usually closer to £1.80 per tablet online. I was charged £40. FORTY POUNDS! Over double what we usually pay for marked up medication. Very disappointing.

Robert Cox

3 years ago

Simply brilliant - from the Vets though to the Vet nurses to the receptionists. Knowledgeable and caring

Nuala Williams

Lovely vets, often fit my dog in at short notice and are always lovely to him.

Mollie J

4 years ago

PLEASE DONT USE THIS VET!!!!!!!!!! This vet is sadly the reason my dog is not here today. THIS COULD HAVE EASILY BEEN PREVENTED. I understand things happen, but I do feel the need to make people aware as now i have found out the very same vet has also killed two of my friends dogs. If you want your lovely pet for a long time... do not use this vet. The man talks so convincingly when in reality he clearly has no idea what hes talking about...

5 years ago

Christina Clark

9 years ago

The Valley veterinary Group are a great team of professionals, so lovely and caring to our pets... Thank you for being so helpful.. would recommend to anyone. Fab vets

Peter Ironside

10 years ago

We have used Valley Vets for a number of years now. Its great to know that your pets are in safe hands. Thanks again Guys.