Valley Veterinary Group

- Positive comments describe the team as friendly, professional and compassionate, with some long-term clients saying they had been happy using the practice for years. - Owners give specific praise for handling a nervous dog sensitively and for treatment during pancreatitis, including an admission for fluids that one reviewer felt was lifesaving. - Aftercare is mentioned positively by one reviewer, who said they were impressed from first enquiry through treatment and follow-up.

Valley Veterinary Group is a long-established independent practice in Reading and is accredited under the RCVS Practice Standards Scheme. The practice says it treats a wide range of species, including dogs, cats, rabbits, exotics, horses and farm animals, and offers both routine care and surgery. Recent feedback is mixed overall: some owners praise the team’s compassion, professionalism and aftercare, while others raise concerns about communication and charges.

Services

•Routine and preventive care: consultations, vaccinations, microchipping, dietary advice, nurse clinics and Animal Health Certificates.
•Procedures and treatment: neutering, surgical procedures, dental treatments and referral services.
•Species seen: dogs, cats, rabbits and other exotics, as well as horses and farm animals.
•Examples mentioned by owners: care for a dog with pancreatitis including staying in for fluids, support for a nervous dog during treatment, aftercare following treatment, and prescription-related appointments including one review mentioning Propalin Syrup.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are limited but mixed, with one owner unhappy about a £37.50 charge for a brief telephone consultation to obtain a prescription.

People

•Steve Masters is the only named individual mentioned by owners; his role is not stated.
•Reviews also refer more generally to friendly staff, caring vets and veterinary nurses, and two unnamed team members praised for being calm and understanding with a nervous dog.

Reviews

Google rating: 4.1/5 from 14 reviews.

•Positive comments describe the team as friendly, professional and compassionate, with some long-term clients saying they had been happy using the practice for years.
•Owners give specific praise for handling a nervous dog sensitively and for treatment during pancreatitis, including an admission for fluids that one reviewer felt was lifesaving.
•Aftercare is mentioned positively by one reviewer, who said they were impressed from first enquiry through treatment and follow-up.
•Negative feedback centres on communication and costs, including complaints about not getting callbacks, dissatisfaction with a short paid telephone consultation for a prescription, and one long-term client saying they lost confidence in the practice after Steve Masters left.

Reviews for Valley Veterinary Group

Note: Showing the 10 most recent Google reviews out of 14 we track in total. Recent reviews may not be representative of overall sentiment.

Ian Wigmore

1 year ago

Lost all faith in them since Steve Masters left. Seem more interested in the money than the animals. Been with them over 30 years and now been told we can no longer go there. Poor show Valley Vets. .

Christine Moreland

2 years ago

Fantastic vets friendly staff . And very caring vets and veterinary nurses

Danielle

3 years ago

Could not recommend them highly enough. We have taken two of our dogs here for several years and they have been wonderful with them. They are so professional and compassionate.

ajith hettiaratchy

£37.50 for a 2min telephone consultation to get Propalin Syrup prescription!!!!!! Because I've had major surgery and cannot bring my dog in for them to look at !!!! Constantly having to chase them too. They never phone back !!

Alison Roets

Pathetic service

Lorraine Gray

4 years ago

I can't praise this veterinary practice enough. Recently my dog had pancreatitis, she was very poorly. I took her to the lovely people who work at Pangbourne Valley veterinary group twice in one week. She's very nervous at the vets, however the two lovely ladies who treated her were so good and understanding. She had to stay in on the second visit for fluids and I truly know my fur baby wouldn't be here today if they hadn't. I have always used this vets and would never change. They are excellent. I highly recommend this vets as a whole.

Karen Lawrence

6 years ago

This vet is the best of the best and I cannot recommend these marvellous individuals highly enough. From the very outset of making my enquiries, all the way to my beloved pet's treatment AND IMPORTANTLY after care, I am utterly impressed and feel very fortunate to have been guided this way!! It has to be said that this particular group is a far cry from the corporate end of the spectrum and, in my opinion they surpass such corporate areas and are TRULY dedicated. Thank You!! With kindest regards. Karen.