Valley Veterinary Group – Vets in Reading
Clinic Overview
- Compassionate care: one owner speaks very positively about end-of-life support, saying Alex and Charlotte were professional, kind and sympathetic during a euthanasia visit. - Friendly team and access: reviewers describe the staff as caring and helpful, and one says the practice often fit their dog in at short notice. - Surgical care: a recent reviewer who had two Labradors spayed praised both the care provided and the post-surgery support.
Valley Veterinary Group in Reading offers a broad mix of routine, surgical and preventive veterinary care, with website information also indicating nurse clinics, referral services, animal health certificates and 24-hour emergency cover. The practice is listed as part of the RCVS Practice Standards Scheme and as a veterinary nurse training facility. Recent feedback paints a mixed picture overall, with praise for compassionate support and friendly service alongside some concerns about medication pricing and a small number of serious negative allegations about clinical outcomes.
Services
- •Routine and preventive care: consultations, vaccinations, microchipping, neutering, nurse clinics and dietary advice are listed among the practice’s core services.
- •Surgery and treatment: surgical procedures and dental treatments are listed on the website. Recent reviews specifically mention spaying with positive comments about post-operative care.
- •Certificates and onward care: the practice lists Animal Health Certificates and referral services.
- •Species treated: the clinic states that it sees dogs, cats, rabbits, exotics, horses and farm animals.
- •Emergency and standards: the website states 24-hour emergency cover. The practice is also listed as part of the RCVS Practice Standards Scheme.
- •Training: the clinic is noted as a veterinary nurse training facility.
- •Examples from customer experience: reviews mention euthanasia support delivered with kindness and professionalism, and one owner says their dog was often fitted in at short notice.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on value are mixed: one recent owner described their dogs’ spays as fairly priced, while another strongly criticised the cost of Apoquel, saying they were charged £40 for 10 tablets and felt the medication markup was excessive.
People
- •Alex (vet): praised for being professional, kind and sympathetic during a euthanasia appointment.
- •Charlotte (assistant): mentioned alongside Alex for compassionate support during the same visit.
- •Reviews also describe the wider team of vets, vet nurses and receptionists as knowledgeable, caring and friendly.
Reviews
Google rating: 4.3 stars from 10 reviews. Recent feedback is mixed, with several warm comments but a small number of serious complaints.
- •Compassionate care: one owner speaks very positively about end-of-life support, saying Alex and Charlotte were professional, kind and sympathetic during a euthanasia visit.
- •Friendly team and access: reviewers describe the staff as caring and helpful, and one says the practice often fit their dog in at short notice.
- •Surgical care: a recent reviewer who had two Labradors spayed praised both the care provided and the post-surgery support.
- •Concerns raised: one reviewer objected strongly to the price of medication, and there is also an older very negative review alleging poor clinical care and a preventable death.
